Read this when you want the local number, the language list and who supervises the site.
Reaching us
UK phone: +44 20 0077 1521; Support time zone: GMT; Languages: English, German, Finnish, Norwegian; E-mail: [email protected]
Who supervises
Regulator and licence: UK Gambling Commission, 46554-3020-R-120164
Where to get help
Gambling help: GamCare, BeGambleAware, GAMSTOP
Clear Answers, Less Waiting
1red Casino, answered in a line
Use this when the clock is against you and you want the answer before you open a chat.
trustWhere can I find the UK Gambling Commission licence number?+
This site is run by 1red Casino Ltd under licence 46554-3020-R-120164, issued by the UK Gambling Commission. That number is the one to quote if you ever need to check us or raise a matter with the regulator. The licence covers play in Great Britain only.
trustWhat if I want a copy of my data or it deleted?+
Write to [email protected] from your registered email address and say whether you want a copy or deletion. A copy is usually compiled within a month; deletion applies once any open balance and record-keeping duties are settled. You will get a written reply either way.
trustHow long should I wait before I escalate a complaint?+
Give the adviser a chance to resolve it, then ask for the complaint to be logged and confirm you have the reference. Complaints sent to [email protected] are answered in writing. If the outcome still does not satisfy you, you may take the matter to the UK Gambling Commission.
trustWhen is support open at night and at weekends?+
Support runs around the clock, every day of the year, on GMT. A chat or phone request at three in the morning reaches the same team as one at noon. Weekend and bank holiday queries are handled in the same queue, with no separate rota.
trustDo I need to give my password to prove who I am?+
Two details are enough: the email address on the account and your full name as registered. Never send your password, and no adviser will ask for it. A recent deposit amount settles anything the first two details cannot.
trustWhat happens when I ask for my account to be closed?+
Ask the team to close the account and they will confirm the closure in writing. Any cleared balance is returned to your payment method before the account stops. Reopening later is not automatic, so a request has to be made afresh.
1red Casino desks
One Desks Answers, Another Waits
Choose this block when your question belongs to a named team rather than to general support.
Phone number: +44 20 0077 1521; Phone waiting time: Around five minutes
1red Casino Complaints Path
Where Does a Complaint End Up?
By the last step you will have a reference, a deadline and the regulator's route in hand.
First Contact With the Support Team
Start with the team that already holds your history. Explain the problem in plain words, name the reference of any earlier chat, and say what outcome you want.
Logged, Not Just Chatted
Ask for the complaint to be logged rather than left as a chat. A case reference comes back with a date by which you hear more.
Still Not Satisfied
If the reply misses the mark, reply to the same thread and ask for a review by a senior handler. Keep every message and the times they arrived.
Escalation to the Commission
After eight weeks, or once the internal route is spent, the UK Gambling Commission takes the case. Your reference chain goes with it.
What Saves You a Round Trip?
Keep the following at hand so your first message can be answered in one pass.
Your registered e-mail address
The reference of any earlier chat
The date and amount in question
Proof of identity and address
A short description of the outcome
We use cookies to ensure 1red Casino works properly and to improve your experience—by continuing to browse, you agree to our cookie policy.